The desktop suite was licensed per machine, updated quarterly and hated by everyone. The replacement runs in a browser, updates continuously and is managed centrally. The migration took nine months, mostly spent on macros nobody admitted to depending on.
Lessons
Inventory the hidden automation before you start. Keep the old tool available in read-only mode for a year. And measure support tickets, because that is the number that convinced the finance team the project paid off.
Key takeaways
- Macro inventory was the main delay
- Support tickets fell by half after migration
- Read-only legacy access eased the transition
This story is part of our ongoing coverage of software & apps. We will update it as more details emerge.
