The pager goes off, the dashboard is red and the runbook is out of date. Everyone who has been on call has a story. The advice from people with many stories is consistent: prepare before the shift, escalate early and write down what you learned.
Rules that hold up
Read the recent incidents before you start. Know who to call and how. Fix the alert that woke you if it was wrong. And protect your sleep the rest of the week, because the job is a marathon.
Key takeaways
- Read recent incidents before the shift
- Escalate earlier than feels comfortable
- Fix bad alerts immediately
This story is part of our ongoing coverage of cloud & infrastructure. We will update it as more details emerge.
